Industry Tailored Support

Priorities of incidents, problems, requests, and changes evolve at a moment's notice.  We realize that the criticality of a Microsoft Word issue for someone within a Regulatory department may match that of an Environmental Monitoring System alarm within a cGmP facility. Our support structure is built to handle immediate and urgent shifts in tasks while maintaining humanized support. 

 

Nucleus is our core Managed Services, providing the foundational IT support structure needed for growth stage organizations. Our managed services are built to provide all customers the same tier of service, best in class. 

      Unlimited 24/7/365 remote support

      Quarterly training and planning sessions

      Regular tactical and strategy meetings

      Metric and Service-Based Dashboards

      Anti-Virus and End-Point Encryption & Monitoring

      Server, Cloud and On-Premises Infrastructure management

      Dedicated team support